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We have a 100% satisfaction guarantee, so if your pet does not like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit.  Please contact Customer Service for assistance.

Please ensure you report all issues with your order, i.e. missing items, delivery issues, product concerns within 30 days of placing your order.  We do appreciate photo documentation of your issue to ensure warehouse quality control.

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